Shipping policy

Moonrise Wishes U.S. Shipping Policy

Thank you for shopping at Moonrise Wishes. All orders from Moonrise Wishes are subject to our shipping policy, outlined below. If you have any questions about our shipping practices, please contact our dedicated support team at hello@moonrisewishes.com.

Where We Ship
Moonrise Wishes is pleased to provide domestic and international shipping options depending on the product. 

Physical products such as book, journals, prints, and notebooks are shipped to USA and Canada. Moonrise Wishes offers shipping to all 50 United States (including Alaska and Hawaii). Physical products such as backpacks, that are sent to you from the production facility itself, are currently only offered for consumers in the USA only. Physical products that are fragile in nature are not shipped. They are sold to local customers only for pickup.

Digital products are emailed as digital downloads and have no shipping options.

All orders must be shipped to a valid, physical address. We do not support shipping to P.O. Boxes at this time.

Processing
We process orders during our normal business hours.
Unless otherwise stated, please allow 3 to 5 business days for us to process your order.
We make every effort to fulfill orders as quickly as possible, but sometimes life throws us a curveball. (Ahem, Covid-19.) If we are experiencing longer than usual processing times, we will notify you either on our site or by email.

Shipping Rates & Timing

Moonrise Wishes has multiple shipping rates, depending on either the product or the shipping method chosen. The shipping charge will be calculated and displayed during checkout. An estimate of the time it takes to deliver your order will be provided on our website. Please remember that the time it takes to process your order is a separate estimate from the time it takes to ship and deliver your order.

Shipping Promotions
We love to celebrate events and reward customers with occasional shipping promotions. This may include free or discounted shipping on your order. Please be aware that discounts on shipping or offers of free shipping are often temporary or conditional and may or may not apply to returns and exchanges. Please see our Return Policy for further information, or contact us at hello@moonrisewishes.com.

Damaged Orders

Please reach out to us via email for specific issues related to damaged goods. We will access it on a case-by-case basis. We may offer returns of damaged goods that were damaged upon arrival. The customer will be required to pay for shipping it back to us. 


How to Contact Us
If you have any questions or concerns regarding your order or the shipping options available, please contact us at hello@moonrisewishes.com.